Privacy Policy

1. Information We Collect

A. Information You Provide

When using the App, we may collect:

• Booking details (charter date, guest count, special requests)
• Payment information (processed via secure third‑party payment providers)
• Business information for fleet owners, managers, or staff users

B. Login Information

To access certain features, users must log in. We process login-related information such as email address and authentication data. Authentication data is used to authenticate users, protect account security, and prevent unauthorized access. Authentication data is encrypted during transmission and secured using industry-standard practices.

C. Automatically Collected Information

When you use the App, we may automatically collect:

• Device type and operating system
• IP address
• App usage data, crash reports, and diagnostics
• Approximate location (if required for service functionality)

2. Booking View & Management

The App allows users to securely view, edit, and cancel bookings. Once logged in, users may access booking reference numbers, charter dates and times, passenger or guest details, special requests or notes, payment status, and contracts or itinerary information. Booking updates are synchronized securely in real time.

Booking information is accessible only within authenticated sessions, encrypted during transmission, and restricted through role‑based access controls for administrative users. Booking data is used solely to provide charter services and operational support.

3. Administrative & Fleet Data

For fleet operators and administrative users, we may process vessel or fleet specifications, availability schedules and pricing, passenger booking records, contracts and itineraries, financial records and General Ledger (GL) entries, and revenue reports and transaction history. For business accounts, Booking Pro Plus acts as a Data Processor, processing customer data on behalf of fleet operators.

4. How We Use Information

We use collected information to:

• Create and manage user accounts
• Process and confirm charter bookings
• Sync availability in real time
• Process payments securely
• Generate contracts and financial reports
• Send booking confirmations and service notifications
• Provide technical support and improve app functionality
• Comply with legal obligations

We do not sell or rent personal information.

5. Payment Processing

Payments made through the App are processed by secure, PCI-compliant third-party payment gateways. Booking Pro Plus does not store full credit card numbers on its servers.

6. Data Security

We implement appropriate technical and organizational safeguards, including SSL/TLS encryption, secure authentication mechanisms, role-based access controls (RBAC), administrative activity logging, and secure cloud hosting infrastructure. While we strive to protect your information, no digital platform can guarantee absolute security.

7. Data Sharing

We may share information only with:

• Payment processors
• Email and SMS notification providers
• Hosting and infrastructure providers
• Analytics and performance monitoring services
• Legal authorities when required by law

We never sell user data.

8. Data Retention

We retain personal information only as long as necessary to provide services, maintain required business and financial records, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Privacy Rights

Depending on your location, you may have the right to access your personal information, correct inaccurate information, request deletion (subject to legal requirements), and opt out of marketing communications. Requests can be submitted using the contact details below.

10. Children’s Privacy

The App is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

11. International Users

If you access the App from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted within the App or on our website with a revised effective date.

13. Contact Information